Proof of Delivery: No proof of delivery will be provided in case of international shipments. The
final status shared by BFRS will be considered as the terminal status. No investigation based on
proof of delivery will be entertained.
Returns: There is no provision of Returns in international shipments. Undelivered shipments will
be disposed off after a certain cut off time, as decided by BFRS.
Delivery: In some cases, there will be chances that physical delivery to buyer won't be possible,
shipment will be delivered in open porch / mailbox or either buyer has to do self-collection from
access pickup point of carrier, and these cases will be closed as delivered on system.
Cash on Delivery: Cash on Delivery facility is not available for international shipments. Seller
has to provide alternate on case to case basis in aid of clearing the shipment in manner to close
them, In absence of revert and hold limit cross shipment will be destroyed and all charges will
be billed to the seller account if applicable.
Liability: BFRS will be liable for Rs. 5,000/- (rupees five thousand only) or invoice value of the
shipment, whichever is lesser in case the shipment is lost. There is no liability for damaged
shipments. User will be liable to accept the final status of the shipment as given by BFRS. It is
hereby clarified that provisions of Clause 8 of Annexure-A above shall not be applicable in case
of international shipments.
Packaging: The packaging of the User documents of goods for transportation is the User's sole
responsibility, including the placing of the goods or documents in any container which may be
supplied by the User to BFRS. BFRS accepts no responsibility for loss or damage to the
documents, goods due to inappropriate packaging.
Negligence: The User will be responsible for all losses to the shipments due to failure to comply
with it's obligations.
Charges: The User will be liable to pay all charges - customs, airport fees, surcharges that is
incurred by BFRS in the process of enabling the movement of the User's shipment.
Miscellaneous: In addition to the above, BFRS shall have a right to add/modify the SOPs and
SLAs as per its courier/logistic vendor's requirements to the User (from time to time), which
shall be strictly followed by the User. For avoidance of doubt, it is clarified that the referred SOPs
and SLAs shall form an integral part of this Agreement and any breach thereof will be construed
as a breach of this Agreement.
